1. Delivery territory

G-YEZA sells and delivers within South Africa only. Nationwide delivery is offered where the destination and order can reasonably be serviced under an agreed delivery arrangement.

Delivery is arranged by G-YEZA using its in-house delivery personnel. Availability may depend on location, route planning, product size, security requirements and practical feasibility.

2. Delivery charges

There is no free delivery. Charges may depend on destination, distance, order value, size, weight and special handling requirements.

The complete delivery charge must be communicated before the order becomes binding. Where checkout cannot calculate the charge automatically, the submitted order remains a request until G-YEZA provides the charge and the customer accepts the complete price.

3. Delivery estimates

The normal estimate is five to eight working days after:

1. payment has cleared;
2. stock has been confirmed;
3. the delivery address and charge have been confirmed; and
4. G-YEZA has accepted the order.

The estimate is not a guaranteed appointment. Distributor delays, remote destinations, weather, security events, public holidays, operational constraints and events outside reasonable control may affect timing.

If a different dispatch or delivery estimate is stated on the product page, quotation or written order confirmation, that specific estimate applies.

4. Address and contact accuracy

The customer must provide a complete, accurate and accessible delivery address, including company, building, unit, floor, access instructions and a reachable contact number.

Contact G-YEZA promptly if an address needs correction. Changes may not be possible after dispatch. Additional charges caused by an incorrect or incomplete address may be payable by the customer where lawful.

5. Delivery communication

G-YEZA may contact the customer to confirm directions, availability, recipient identity or a delivery window. A customer should not rely on an unconfirmed requested date or time.

Any tracking or driver update is provided for convenience and may not reflect every operational delay in real time.

6. Collection from the Durban office

Collection is available only after G-YEZA has confirmed that the order is ready and a collection arrangement has been made.

Collection address: 379 Anthon Lembede Street, Office 201B, Doone House, Durban, 4001, South Africa.

The collecting person must provide identification and proof of payment or order confirmation. Written authority may be required when collecting for another person or organisation.

The premises are not an ordinary walk-in online retail shop. Unscheduled collection or return attempts may not be accommodated.

7. Failed delivery and redelivery

A delivery may fail where no authorised recipient is available, access is refused, the address is incorrect or unsafe, or the customer cannot be contacted.

The order may be returned to the G-YEZA office. The customer may collect it by arrangement or request redelivery. The customer may be charged the reasonable redelivery cost where the failure resulted from a customer-controlled cause.

The customer will not bear a redelivery charge where the failure resulted from G-YEZA’s error.

8. Receiving and inspecting an order

The customer or authorised recipient should check the number of parcels, visible packaging condition and obvious product damage where reasonably possible.

Signing a delivery record confirms receipt but does not automatically waive rights relating to concealed damage, missing goods or defects that could not reasonably have been identified at delivery.

9. Risk and ownership

Risk passes when the product is physically received by the customer or the customer’s authorised recipient. For collection, risk passes when the product is handed to the authorised collecting person.

Ownership may remain with G-YEZA until the complete price has been paid, subject to applicable law.

10. Damaged, missing or incorrect deliveries

Report a damaged parcel, missing item, incorrect item or delivery dispute to helpdesk@g-yeza.co.za.

Suggested subject lines:

• DAMAGED DELIVERY – ORDER [NUMBER]
• MISSING ITEM – ORDER [NUMBER]
• INCORRECT PRODUCT – ORDER [NUMBER]
• DELIVERY DISPUTE – ORDER [NUMBER]

Provide photographs, packaging information, product details, date and time of delivery and the name of the recipient. G-YEZA may review delivery records, signatures, photographs, contact records and other available evidence.

11. Delays and unavailable products

If a material delay occurs, G-YEZA will communicate an updated estimate where reasonably possible. Where G-YEZA fails to execute an order within the agreed period, statutory cancellation rights may apply.

If a product becomes unavailable, G-YEZA will notify the customer. A substitute will not be supplied without agreement. If the order cannot be fulfilled, the affected payment will be refunded.

12. Delivery contact

For delivery and collection assistance, contact helpdesk@g-yeza.co.za or WhatsApp +27 66 206 1458. Include the order number.