1. Scope

Digital products include licence keys, licence files, secure downloads, subscription entitlements and other electronically supplied software products sold through the G-YEZA Online Store.

Each product may also be governed by the licence agreement and terms of the manufacturer, publisher, distributor or platform provider.

2. Product information and compatibility

Customers must review the product edition, duration, user or device limits, operating-system requirements, architecture, region, language, account requirements and subscription terms before ordering.

Compatibility information is based on information reasonably available from the publisher or distributor. Ask G-YEZA before purchase where a specific device, tenant, account or environment is critical.

3. Order acceptance and fulfilment

The automated “order received” email is not final acceptance. Digital orders remain subject to cleared payment, product availability, supplier verification, fraud review and order acceptance.

Digital fulfilment is manual. Unless the product page or confirmation states otherwise, the estimated fulfilment period is five to eight working days after acceptance and cleared payment.

4. Delivery method

A licence may be supplied by email or through a secure FTP or download facility. G-YEZA may provide a key, licence file, download link, temporary credentials or access instructions.

Delivery is regarded as completed when the product has been sent or made available through the agreed method and G-YEZA has reasonable technical evidence of transmission or availability.

G-YEZA may retain the order number, destination email address, date and time of transmission, bounce or access information where available, licence identifier and supplier record.

5. Customer responsibilities

The customer must provide a correct and monitored email address, review spam or quarantine folders, secure download credentials and promptly report non-delivery.

The customer is responsible for verifying system requirements, maintaining backups, securing devices and obtaining authority to install software on the relevant device, tenant or organisation account.

6. Licence and publisher terms

A software purchase normally grants a limited right to use the software; it does not transfer ownership of the software or intellectual property.

Use is subject to the publisher’s end-user licence agreement, privacy terms, activation rules and restrictions. The customer must not copy, resell, share, publish, reverse engineer or use the key outside the permitted licence scope.

Where product-specific publisher terms are available, they should be reviewed before activation.

7. Activation, device and account restrictions

A licence may be tied to a person, organisation, Microsoft or other publisher account, device, tenant, region, subscription period or hardware profile.

G-YEZA cannot independently revoke or verify every key after delivery. Publisher or distributor confirmation may be required when investigating an activation issue.

Changing hardware, region, account, operating system or tenant may affect activation or transfer rights according to the publisher’s rules.

8. Installation assistance

Reasonable installation assistance may be provided at no additional cost where required for the supplied product.

Free assistance does not include unrelated device repair, data recovery, network redesign, removal of malware, unsupported third-party software, extensive migration, or work outside the scope reasonably required to install or activate the purchased licence.

The customer must back up important data before remote or onsite support. Remote access will be used only with the customer’s permission and should be ended after the support session.

9. Cancellation and voluntary returns

A cancellation request received before a key or digital entitlement has been delivered may be considered, subject to whether procurement, allocation or custom configuration has already occurred.

Once a licence key has been delivered, revealed, downloaded, registered or activated, it is not ordinarily eligible for a voluntary change-of-mind return because disclosure prevents reliable restoration of its value.

Electronic transaction cooling-off exceptions may apply to unsealed computer software, customised products and services begun with consent. Nothing in this Policy removes a right that cannot lawfully be excluded.

10. Invalid, duplicate, incorrect or misdescribed licences

Report a problem to helpdesk@g-yeza.co.za using the subject SOFTWARE LICENCE ISSUE – ORDER [NUMBER].

Provide the order number, product, error message, screenshots, device or account details relevant to compatibility and steps already attempted. Do not send passwords.

G-YEZA may verify the licence with the distributor or publisher and may provide corrected instructions, reasonable technical support, a replacement licence or a refund where the issue cannot reasonably be remedied and the customer is entitled to one.

A customer’s ordinary configuration error is different from an invalid or misdescribed key. G-YEZA will assess the cause fairly.

11. Protecting licence keys

Treat licence keys and download credentials as confidential. G-YEZA is not responsible for unauthorised use after a customer has publicly shared, insecurely stored or transferred a valid key contrary to its licence terms.

Notify G-YEZA immediately if a delivery email or account appears to have been compromised.

12. Service availability and liability

Publisher activation servers, cloud services and third-party platforms may be interrupted or changed by their operators. G-YEZA will provide reasonable assistance for a product it supplied but cannot guarantee continuous operation of an external publisher service.

Nothing excludes rights or liability that cannot lawfully be excluded. To the extent permitted by law, G-YEZA is not responsible for loss caused by unsupported devices, failure to meet published requirements, customer account restrictions, unauthorised sharing, failure to back up data or changes made by the software publisher.

13. Digital product support

Email helpdesk@g-yeza.co.za and include the order number. Never send account passwords, one-time PINs or complete payment credentials.